We’re here for you. We’re taking extra measures to support our customers during these uncertain times. Find out how we can help you here.

Contact Us

General Enquiries

Customer Support

1300 144 221 Mon-Fri, 9am - 5pm AEDT
02 8397 9700 Mon-Fri, 9am - 5pm AEDT
G.P.O. Box 5175, Sydney, NSW 2001, Australia

Difficulty making repayments

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SocietyOne Hardship Support
1300 950 345 Mon-Fri, 9am - 5pm AEDT
02 8397 9703 Mon-Fri, 9am - 5pm AEDT

Request account statement


02 8397 9711 Mon-Fri, 8am - 6pm AEDT



We hope that you will be delighted with our services, but if you do have a complaint please email us at customer.service@societyone.com.au or call us on 1300 144 221. If you are emailing us, please set out details of your complaint as clearly as you can. When we receive a complaint, we will attempt to resolve it promptly.

We aim to resolve all complaints within 5 business days and if this is not possible we will keep you informed of our progress.
1300 144 221 Mon-Fri, 9am - 5pm AEDT
If you are not satisfied with our response to your complaint, or if you consider that we have not responded to you in a timely manner, you may contact the Australian Financial Complaints Authority:
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
You can obtain further details about our dispute resolution procedures on request.


Have you received an email or SMS that doesn’t seem quite right?

Online scams (also known as phishing) cost Australians millions of dollars each year. It can be difficult to identify a phishing email or SMS, as they often do a good job of imitating a legitimate company’s branding and language.

Because of this, it’s important to…

• Always check the sender’s email address. Is it from an email address ending in @societyone.com.au?  If it isn’t, it’s not from us

• Never click on a link in an email that you think looks suspicious Always report suspicious emails within your email application as soon as you receive them, then delete them afterwards

• Be aware that scammers may also contact you by phone. In this case we recommend you hang up and call the company’s listed phone number to verify the call

• Remember, we’ll never ask you for information such as bank login details by email or text message  

Have you received a suspicious SocietyOne email or SMS or are you concerned about the safety of your account? Please contact us as soon as possible on:
1300 144 221 Mon-Fri, 9am - 5pm AEDT
02 8397 9700 Mon-Fri, 9am - 5pm AEDT