Contact us

We're Here For You

We're here for you. We’re taking extra measures to support our customers during these uncertain times. Find out how we can help you here

Enquiries

Customer Support

customer.service@societyone.com.au

1300 144 221 Mon-Fri, 9am - 3pm AEDT

02 8397 9700 Mon-Fri, 9am - 3pm AEDT

Request an account statement or payout figure

customer.service@societyone.com.au

Difficulty making your repayments

collections@societyone.com.au

1300 950 345
02 8397 9703
Mon-Fri, 9am -3pm AEDT

Office

Level 10, 309 George Street, Sydney 2000

Mailing

G.P.O Box 5175, Sydney, NSW 2001, Australia

Investor

investors@societyone.com.au

(02) 8397 9711 Mon-Fri, 8am - 6pm AEDT

Complaints

We hope that you will be delighted with our services, but if you do have a complaint please email us at customer.service@societyone.com.au or call us on 1300 144 221. If you are emailing us, please set out details of your complaint as clearly as you can. When we receive a complaint, we will attempt to resolve it promptly.
We aim to resolve all complaints within 5 business days and if this is not possible we will keep you informed
of our progress.
If you are not satisfied with our response to your complaint, or if you consider that we have not responded to you in a timely manner, you may contact the Australian Financial Complaints Authority:
Australian Financial Complaints Authority

GPO Box 3, Melbourne VIC 3001

info@afca.org.au

1800 931 678

www.afca.org.au

You can obtain further details about our dispute resolution procedures on request.