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We’re here for you. We’re taking extra measures to support our customers during these uncertain times. Find out how we can help you here.
We hope that you will be delighted with our services, but if you do have a complaint please email us at customer.service@societyone.com.au or call us on 1300 144 221. If you are emailing us, please set out details of your complaint as clearly as you can. When we receive a complaint, we will attempt to resolve it promptly.
We aim to resolve all complaints within 5 business days and if this is not possible we will keep you informed of our progress.
1300 144 221 Mon-Fri, 9am - 5pm AEDT
If you are not satisfied with our response to your complaint, or if you consider that we have not responded to you in a timely manner, you may contact the Australian Financial Complaints Authority:
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
You can obtain further details about our dispute resolution procedures on request.
Information about SocietyOne borrowing rates
The rate advertised above is a comparison rate for a secured personal loan to a Tier 1 borrower. Annual percentage rates range from 4.95% (4.95% p.a. comparison rate) to 19.99% (21.70% p.a. comparison rate ). See our Rates and Fees page for more information on borrowing rates. An establishment fee applies for most borrowers. Secured personal loan example: for a borrower with excellent credit (Tier 1 borrower), a personal loan of $10,000 over a 3 year loan term, with an interest rate of 6.49% p.a. (comparison rate 9.77% p.a.) and a $495 establishment fee, the monthly repayment would be $321.61 and the total cost over the life of the loan (including the establishment fee) would be $11,587. SocietyOne personal loans are available for terms of 2, 3, 5 and 7 years. Minimum loan term repayment period is 2 years, maximum loan term repayment period is 7 years.
Information about comparison rates
Comparison rates are designed to allow borrowers to understand the true cost of the loan by taking into account fees and charges, the loan amount and the term of the loan. The SocietyOne comparison rate above is based on a secured fixed rate personal loan of $10,000 over 3 years. WARNING: Comparison rates are true only for the examples provided and may not include all fees and charges. Different terms, fees or loan amounts might result in a different comparison rate.
Information about bank comparison table
All rates in the bank comparison table are based on an unsecured fixed rate personal loan of $10,000 over 3 years. The SocietyOne rate is the lowest available rate for a borrower with excellent credit (Tier 1 borrower). See above for more information about SocietyOne borrowing rates. The comparison table does not take into account short term bank promotional rates.
Canstar 5-star Rating was awarded on 7th of November 2019 for the Unsecured Loan – Excellent Credit Product for the Unsecured Personal Loan profile.
SocietyOne Australia Pty Limited ACN 151 627 977 holds Australian credit licence no. 423660. Credit is subject to SocietyOne’s standard terms and conditions and lending criteria. Credit scores provided by SocietyOne Services Pty Ltd ACN 609 495 409.
