Contact Us

Difficulty making repayments?

We’re taking extra measures to support our customers during these challenging times.

SocietyOne Hardship Support

customercare@societyone.com.au

1300 950 345 Mon-Fri, 9am - 5pm AEDT

02 8397 9703 Mon-Fri, 9am - 5pm AEDT

General Enquiries

Customer Support

customer.service@societyone.com.au

1300 144 221 Mon-Fri, 9am - 5pm AEDT

02 8397 9700 Mon-Fri, 9am - 5pm AEDT

G.P.O. Box 5175, Sydney, NSW 2001, Australia

Request account statement

customer.service@societyone.com.au

Investor

investors@societyone.com.au

02 8397 9711 Mon-Fri, 8am - 6pm AEDT

Media

marketing@societyone.com.au

Complaints

We hope that you will be delighted with our services, but if you do have a complaint please email us at customer.service@societyone.com.au or call us on 1300 144 221. If you are emailing us, please set out details of your complaint as clearly as you can. When we receive a complaint, we will attempt to resolve it promptly.
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We aim to resolve all complaints within 5 business days and if this is not possible we will keep you informed of our progress.

customer.service@societyone.com.au

1300 144 221 Mon-Fri, 9am - 5pm AEDT

If you are not satisfied with our response to your complaint, or if you consider that we have not responded to you in a timely manner, you may contact the Australian Financial Complaints Authority:

Australian Financial Complaints Authority

GPO Box 3, Melbourne VIC 3001

info@afca.org.au

1800 931 678

You can obtain further details about our dispute resolution procedures on request.

Security

Have you received an email or SMS that doesn’t seem quite right?

Online scams (also known as phishing) cost Australians millions of dollars each year. It can be difficult to identify a phishing email or SMS, as they often do a good job of imitating a legitimate company’s branding and language.

Because of this, it’s important to…
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• Always check the sender’s email address. Is it from an email address ending in @societyone.com.au? If it isn’t, it’s not from us
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• Never click on a link in an email that you think looks suspicious Always report suspicious emails within your email application as soon as you receive them, then delete them afterwards
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• Be aware that scammers may also contact you by phone. In this case we recommend you hang up and call the company’s listed phone number to verify the call

• Remember, we’ll never ask you for information such as bank login details by email or text message

Have you received a suspicious SocietyOne email or SMS or are you concerned about the safety of your account? Please contact us as soon as possible on:

customer.service@societyone.com.au

1300 144 221 Mon-Fri, 9am - 5pm AEDT

02 8397 9700 Mon-Fri, 9am - 5pm AEDT

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‍Information about SocietyOne borrowing rates
The rate advertised above is a comparison rate. See below for further information about comparison rates. Tier 1 borrowers will receive an interest rate between 5.95% - 10.49% p.a. (comparison rate 5.95% - 12.83% p.a.). Tier 2 borrowers will receive an interest rate between 9.99% -12.19% p.a. (comparison rate 12.05% - 15.03% p.a.). Tier 3 borrowers will receive an interest rate between 11.99% - 14.99% p.a. (comparison rate 14.37% - 17.59% p.a.). Tier 4 borrowers will receive an interest rate between 14.99% - 19.99% p.a. (comparison rate 18.41% - 21.70% p.a.). Maximum interest rate is 19.99% p.a. (comparison rate 21.70% p.a.). An establishment fee applies for most borrowers. Loan example: for a borrower with excellent credit (Tier 1 borrower), a loan of $10,000 over a 3 year term, with an interest rate of 8.99% p.a. (comparison rate 12.32% p.a.) and a $495 establishment fee, the fortnightly repayment would be $154 and the total cost over the life of the loan (including the establishment fee) would be $12,013. SocietyOne personal loans are available for terms of 2, 3 and 5 years. Minimum loan repayment period is 2 years, maximum loan repayment period is 5 years.

Information about comparison rates
Comparison rates are designed to allow borrowers to understand the true cost of a loan by taking into account fees and charges, the loan amount and the term of the loan. The SocietyOne comparison rate is based on an unsecured fixed rate personal loan of $10,000 over 3 years. WARNING: Comparison rates are true only for the examples provided and may not include all fees and charges. Different terms, fees or loan amounts might result in a different comparison rate.

Information about bank comparison table
All rates in the bank comparison table are based on an unsecured fixed rate personal loan of $10,000 over 3 years. The SocietyOne rate is the lowest available rate for a borrower with excellent credit (Tier 1 borrower). See above for more information about SocietyOne borrowing rates. The comparison table does not take into account short term bank promotional rates.

Canstar 5-star Rating was awarded on 7th of November 2019 for the Unsecured Loan – Excellent Credit Product for the Unsecured Personal Loan profile.

SocietyOne Australia Pty Limited ACN 151 627 977 holds Australian credit licence no. 423660. Credit is subject to SocietyOne’s standard terms and conditions and lending criteria. Credit scores provided by SocietyOne Services Pty Ltd ACN 609 495 409.