We hope that you will be delighted with our services, but if you do have a complaint please email us at firstname.lastname@example.org
or call us on 1300 144 221
. If you are emailing us, please set out details of your complaint as clearly as you can. When we receive a complaint, we will attempt to resolve it promptly.
We aim to resolve all complaints within 5 business days and if this is not possible we will keep you informed of our progress.
If you are not satisfied with our response to your complaint, or if you consider that we have not responded to you in a timely manner, you may contact the Australian Financial Complaints Authority:
Australian Financial Complaints Authority
You can obtain further details about our dispute resolution procedures on request.