We’re here for you. We’re taking extra measures to support our customers during these uncertain times. Find out how we can help you here.

SocietyOne Hardship Support

We’re here for you

We’re taking extra measures to support our customers during these challenging times.

We understand that on top of the uncertainty in the world as a result of the coronavirus pandemic, many of our customers have had temporary but unexpected changes.
Woman talking on the phone

Requesting assistance

To discuss an alternative repayment option for an existing personal loan, please fill out the contact form below and one of our customer care team will contact you within 2 business days.
Get Started
We’re experiencing higher volumes of enquiries than usual. We appreciate your patience as we work to help each and every customer.
To talk to us about a hardship arrangement, you can reach us on:
1300 144 221 Mon-Fri, 9am - 5pm AEDT
To request an account statement or payout figure and for all other enquiries, email us on:

Latest Update from SocietyOne

As an essential service, we want you to know that we’re still here. We’ve never had any branches, which makes things a little simpler, but we’re still online and we’ve enabled our teams to work remotely, so that they can continue to support you while also keeping their health and safety as a key priority.