Frequently Asked Questions


Who can apply for a SocietyOne personal loan?

You are eligible for a SocietyOne personal loan if you:

  • You are an Australian citizen or permanent resident
  • You are at least 21 years old
  • Earn more than $30,000 p.a. from employment (Centerlink may be used as supplementary income)
  • You are able to afford the loan
  • Have at least 18 months credit history (ideally)
  • You are not in Hardship with any other financial provider
  • Have never been bankrupt
  • Be using the loan mainly for personal use

What is the process? How do I apply and when I will receive my loan?

  1. Get a Quote – 3 minutes: Get a personalised rate estimate based on your credit history – which won’t impact your credit score!
  2. Apply – 5 minutes: Complete our easy online application.
  3. Decision – within 48 hours: We’ll assess your application and let you know the outcome.
  4. Matching – within 24 hours: We’ll match you with the right investors to fund your loan and get back to you with an offer.
  5. If approved accept and get your money by the next business day

Apply now and get started.

How much can I borrow, and for how long?

SocietyOne's unsecured personal loans range from $5,000 to $50,000 with flexible loan terms of 2, 3 or 5 years.

Are there any other fees and charges?

We charge a one-off establishment fee. This is included in your total loan amount. There are no monthly fees or early repayment fees. So you have the security of a fixed rate loan, with the flexibility to pay it off early.

For special offers and our fee table, check out our Rates and Fees page.

What happens if I forget my username and/or password?

Forgotten password

If you have forgotten your password, go to our login page , and click on forgotten password. You will then be emailed a temporary password and a link to proceed. However, to continue you will need to remember the answers to your security questions. If you do not remember the answers to your questions, contact customer service on 1300 144 221 and they will arrange for the I.T department to retrieve the answers for you.

Forgotten username

If you have forgotten your username please contact customer service on 1300 144 221 and they will be able to help you.

Can an investor view my personal information?

SocietyOne takes the privacy of its users and security of information very seriously. Investors can only view limited borrower information necessary for making an investment decision. There is no information available to investors to identify who you are. When you register with SocietyOne, you nominate a username, which provides anonymity to the investors who view your loan.

For more information read our Privacy Policy.

How do I make repayments?

Repayments can be made in either fortnightly or monthly installments, by direct debit.

If you wish to make extra payments, please contact our customer service team on 1300 144 221. There are no fees or penalties for making extra payments or paying off your loan early.

If you are experiencing financial hardship and are having difficulty repaying your loan please call customer service on 1300 144 221.

How are repayments calculated?

Repayments are calculated depending on your choice of 2,3 or 5 year loan terms, and whether you have chosen fortnightly or monthly repayments along with the interest rate you receive on approval of your loan.

Can I choose and/or change my repayment dates?

Your loan offer will set out your direct debit repayment schedule and if you require any changes to that schedule, please contact customer service on 1300 144 221 to discuss.

Can I repay my loan early? Can I make extra payments?

Yes, absolutely. SocietyOne encourages responsible borrowing and provides repayment flexibility. You can either pay out your loan early or make lump sum payments during the life of your loan with no extra fees or penalty. If you wish to pay off your loan completely then please gives us a call on 1300 144 221 so that we can give you an accurate settlement quote.

Are there any fees and charges that come with early exit?

At SocietyOne there are no fees or penalties for paying out your loan earlier than the scheduled period.

Can I change my bank account/direct debit details?

Yes. To do this please contact customer service on 1300 144 221.

Payment difficulties

It’s rare that our customers have issues because of our great low rates and our responsible lending policy, but sometimes there might be reasons that you can’t make repayments - ranging from short-term cash-flow issues to severe financial hardship.

What do I do if I can’t make a payment?

* If you are finding it difficult to make a payment, call us immediately. Whether you need short-term or medium-term assistance with your repayments, our customer service team can help. They can discuss options with you which may include flexibility with instalments due, an extension of time to pay or, if your circumstances warrant it, discussing hardship options.

Can I get free independent advice?

* If your debts are out of control or you are really struggling to make ends meet, it's important to act quickly. Here are some places you can go for free help and guidance.

Get a quote today.

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