Common Questions

What is People Powered Lending (Peer to Peer Lending)?

How is People Powered Lending (Peer to Peer lending) different from a bank loan?

How are you different from ‘payday’ lenders?

For Borrowers

Rates & Fees

How much can I borrow, and for how long?

What will my interest rate be?

Can I get a personalised rate estimate before I apply?

Are there any other fees and charges?

Application and Approval Process

Who can apply for a SocietyOne personal loan?

What is the process – how do I apply? How long until I will receive my loan?

Login help & Privacy

What happens if I forget my username and/or password?

Can an investor view my personal information?

Making repayments

How do I make repayments?

How are repayments calculated?

Can I choose and/or change my repayment dates?

Can I repay my loan early? Can I make extra payments?

Are there any fees and charges that come with early exit?

Can I change my bank account/direct debit details?

For Investors

Click here for Investor FAQs


Have further questions?

Call us on 

1300 144 221

9:00 am - 5:00 pm 
Monday - Friday